Frequently asked questions

1. Select the desired version on the Download Software page or on the product page and click Download.
2. Enter your contact information in the form provided.

Note:

• Creating an account to download the software is not necessary.
• If you already have an account, visit the "Account Login" page to sign in!
• The software download option is automatically activated after filling out the form.

By default, browsers save downloaded files to preset directories. Windows users will usually find downloads in the Downloads folder or will be prompted to select a suitable folder on the disk. If you are unsure where your downloads are saved, open the preferences window in your browser and check the settings.

1. Select a destination and move the ZIP file from your Downloads folder to your preferred location.
2. Right-click the archive and select "Extract to current folder" from the context menu.
3. Your files will be extracted and available in the folder you specified.

The antivirus software installed on your PC, depending on its type and settings, may prohibit the download and installation of Rubicon software. If this happens, simply temporarily disable your antivirus and run it again after the installation is complete.

1. Double-click the left mouse button on the installer file “rubicon-installer”.
2. Proceed step by step according to the order of the presented windows of the installer.
3. After the installation is complete, you will have a shortcut for the Rubicon application on your desktop.

• All necessary drivers are installed automatically.
• When updating the software version, all your user data is saved.
• The current software version number is displayed in the upper left corner of the application window.
• By default, the Rubicon program folder is located here: Drive C:Program Files (x86).
• For optimal operation, do not make any changes to the Rubicon program folder!

1. In the "Tools" menu, activate the "Export all data" section (all surveys and all templates will be exported);
2. In the "Browse for folders" pop-up window, select the location for saving and click the "OK" button (the export time depends on the amount of information: on average 1 minute per 1 GB);
3. A folder called "Export all data - XX.XX.XXX*" will be created in the selected location (* is the current date in the "day-month-year" format);
4. Move this folder to another PC and in the "Tools" menu, activate the "Import all data" section;
5. In the "Browse for folders" pop-up window, select the "Export all data - XX.XX.XXX" folder and click the "OK" button (the import time is on average 2-3 seconds).

Attention!

• When importing data from another PC, the information will be added to the database that was previously on that PC.

1. Place the channel containers as you need or as they were by default by clicking on the "Return containers to their original position" icon.
2. Next, you need to make automatic settings by clicking on the "Automatically adjust gain and offset" icon:
   • During the settings, all menu icons will be blocked
   • Time 5-15 seconds depending on the selected operating mode
   • The end of the process is indicated by the notification "Automatic settings completed"
   • The result is the optimization of the amplitude of the graphs and their placement horizontally opposite the corresponding channel containers.
   • More detailed information is provided in the user manual on page 14.
3. If necessary, the result of automatic settings can be edited by opening the "Settings" window:
   • In the "Inversion" column, you can change the vertical direction of the amplitude of each graph (up - down).
   • In the "Gain" column, you can change the amplitude of each graph (increase - decrease).
   • In the "Offset" column, you can change the horizontal position of each graph (higher - lower).

In the case where, after automatic or manual settings, the graph is converted into an isoline (a flat horizontal line), it is necessary:

• Open "Settings" window;
• In the "Offset" column, change the position of the isoline up and down until the optimal display of the graph is restored;
• Close "Settings" window (the graph will automatically shift to the level of the channel container).